Privacy Policy

Last updated: August 15, 2026

In accordance with Mexico’s Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), its Regulations, and applicable guidelines, Hotel Princess Mayev (the “Controller”) provides this Privacy Policy / Privacy Notice.

1. Controller identity and address

Hotel Princess Mayev
Paseo Punta Santa Cruz Mza 1 Lote 4, Sector C
Bahías de Huatulco, Oaxaca, ZIP 70987, Mexico
Privacy contact email: reservaciones@princessmayev.com
Phone: +52 (958) 587 2955 / 587 2877 / 583 4731

2. Personal data we collect

Depending on how you interact with the Site or Hotel, we may process:

• Identity and contact: name, email, phone, address, nationality.
• Reservation and stay: dates, number of guests, preferences, billing data when applicable.
• Payments: references or data needed to process payments via providers (the Hotel seeks not to store full card data when a third party processes the charge).
• Browsing: IP address, device/browser type, pages visited, and analytics metrics (e.g., Google Analytics).
• Communications: messages sent via forms, email, WhatsApp, or other channels.

3. Purposes of processing

Primary (necessary for the relationship):

• Respond to information, quote, and contact requests.
• Manage reservations, check-in/check-out, and hotel services.
• Issue receipts or invoices when applicable.
• Comply with legal obligations and respond to competent authorities.

Secondary (optional):

• Send promotions, news, or satisfaction surveys.
• Improve the Site, digital experience, and services through statistics.

If you do not want secondary processing, you may object by emailing the address above.

4. Transfers

We may share data with:

• Booking, payment, hosting, email, messaging, or analytics providers as needed to operate the Site and services.
• Authorities when legally required or properly requested.

Such third parties must process data under applicable law and, where appropriate, the Controller’s instructions.

5. Consent

By providing data through the Site, forms, or contact channels, you consent to the processing described for primary purposes. For secondary purposes, consent may be express or tacit as allowed by law and may be revoked at any time.

6. ARCO rights and revocation

You may exercise Access, Rectification, Cancellation, and Opposition (ARCO) rights, and revoke consent or limit use/disclosure, by emailing reservaciones@princessmayev.com with:

• Full name and a means to receive our response.
• A clear description of the data and the right you wish to exercise.
• Documents proving identity or legal representation.

We will process requests within LFPDPPP timelines and requirements.

7. Cookies and similar technologies

The Site may use cookies or similar technologies for operation, preferences, and audience measurement. You may configure your browser to refuse cookies; some Site features may be limited.

8. Security measures

We implement reasonable administrative, technical, and physical measures to protect personal data against damage, loss, alteration, destruction, or unauthorized use. No system is 100% secure; please also protect your devices and credentials.

9. Retention

We retain data as long as needed for the stated purposes and applicable legal or contractual obligations, then block, cancel, or destroy it as required by law.

10. Changes to this notice

We may update this notice. Updates will be posted on this page with the corresponding date. Please review it periodically.

11. Contact

Privacy questions: reservaciones@princessmayev.com · Contact us.